cash send refund

Reference incident: ***6 cash sent on 24 September, and due to be refunded back to my account on 24 October. transaction on "refunded" status but NO MONEY back in my account. I logged an incident on 27 October to date, still NO REFUND RECEIVED!! It is day 7 and the money is still not refunded back to my account. I have called your call centre, tweeted you and now trying the last option emailing you. Why is it taking this long to refund cash send money back into my account. Furthermore, no one has made any contact with me by giving feedback. Please resolve this. Your service is treacherous to say the least. All I want is my money back.