LM
Linda M
1 reviews | Active since Jan 2017
11 Sept 2021, 12:56
Cash Send problems
I'm utterly disappointed in capitec bank.
On the beginning of this month I transferred some money via cash send. They later went to the ATM to withdraw the amount and it said that "transactions amount not available" calles capitec and explained to the consultants what happened to only to be told the voucher says redeemed on my side. How?? When clearly the person who was supposed to withdraw the money couldn't as it said transaction amount not available?? Where did the money dissappear to I ask. Can one of your consultants call me back regarding this matter. Preferably around 1pm as I cannot answer my phone at work.
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
11 Sept 2021, 12:59Good day Linda
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply11 Sept 2021, 12:59
Official
Good day Linda
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
LM
Linda M's updateReviewer Update
21 Sept 2021, 21:29So I have not received a response from you regarding the status of of my logged disputes. I do not understand what the hold up is
Meesha you sent me an Sms telling me feedbag will be given last week Wednesday but till to date no Feedback. Mind you I called capitec a few min after the voucher amount was trying to be withdtawn but could and gave an error message "Transaction amount not available."
Could somone be ko d enough to call me and inform me what's going on
I believe you have all my details by now
Meesha you sent me an Sms telling me feedbag will be given last week Wednesday but till to date no Feedback. Mind you I called capitec a few min after the voucher amount was trying to be withdtawn but could and gave an error message "Transaction amount not available."
Could somone be ko d enough to call me and inform me what's going on
I believe you have all my details by now
LM
Linda M's update21 Sept 2021, 21:29
Reviewer Update
So I have not received a response from you regarding the status of of my logged disputes. I do not understand what the hold up is
Meesha you sent me an Sms telling me feedbag will be given last week Wednesday but till to date no Feedback. Mind you I called capitec a few min after the voucher amount was trying to be withdtawn but could and gave an error message "Transaction amount not available."
Could somone be ko d enough to call me and inform me what's going on
I believe you have all my details by now
Meesha you sent me an Sms telling me feedbag will be given last week Wednesday but till to date no Feedback. Mind you I called capitec a few min after the voucher amount was trying to be withdtawn but could and gave an error message "Transaction amount not available."
Could somone be ko d enough to call me and inform me what's going on
I believe you have all my details by now