Cash Send Pending to Redeemed

Firstly, I cannot use my Capitec card at any Capitec ATM, says there's a problem with my card that I renewed and paid for less than two years agobut works on any other ATM's. Secondly, I did a Cash send to myself using my app since I couldn't use my card, went to Usave in Bloemfontein, Dewertsdorp Road to withdraw it. While the teller was helping me, apparently the system went off and on again due to loadshedding. When it went back on again the voucher wasn't working anymore, even changed tellers with no luck. On my app the status says "pending". Reported the incident with Capitec, got the so called "incident number" and was told it will be resolved within 5 days.Issue still not resolved, status now on that transaction changed from "pending" to "redeemed"...