Cash send pending - still not resolved

On 2 October I did a cash send. The receiver notified me that she was getting a message that she is unable to redeem the cash. I went to the atm at Capitec Bank at Jean Crossing to attempt to redeem it myself and got the same error. The status on the banking app is pending. I went into the bank to attempt to resolve the issue. The consultant phoned a call centre and spoke to a gentleman there who said they would do an investigation and it would take 24 to 48 hours to resolve. I was not happy with the service at all and did not feel that they felt how serious it was that we cannot redeem that money which I still can't. Shoddy service at best and the issue is still not resolved.