JK
Jay K
1 reviews | Active since Jun 2012
21 Dec 2025, 15:36
Cash send not redeemed
Hi Please help I sent my daughter cash send she punched in the C number and the machine showed a message "voucher cannot be redeemed" money didn't come out, she tried 2nd and 3rd still same message appeared. On the app it says redeemed but money was not received.
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Capitec Bank's replyOfficial
21 Dec 2025, 16:36Good day Jay,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply21 Dec 2025, 16:36
Official
Good day Jay,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec