CASH SEND NOT RECEIVED

Good Afternoon,

A Capitec cash send was sent to me on the 25th September 2024 by my client after purchasing some goods from me.

On the 02 October 2024 I went to withdraw the money at the Capitec ATM,171 Braam Fischer road ,Randburg. The ATM did not dispense the money after the transaction was completed. This ATM has always been problematic. Even the surrounding supermarket and the bottle store can attest to this. I was not the only person who had a problem on the day.

I therefore enquired with my client to check on bank app, if the transaction was reflecting as redeemed and he confirmed it was redeemed.

This ATM has always been problematic. Even the surrounding supermarket and the bottle store staff can attest to this. I was not the only person who had a problem on the day.

I went to enquire at the Capitec Branch in Randburg Square .I was assisted by a very helpful lady by the name of Judy. She informed me my client needs to call in as he is the one who did a transaction.

Its over 3 months now and the matter is still not resolved. My business is negatively affected as i am relying on Capitec to action this query. My Client keeps following up but he was informed the query was escalated to the relevant department. He has been to the branch regarding this matter and being told he will get feedback in 24hrs but nothing pulls through .He keeps getting the same response that someone will get back to him with some feedback .When I call to follow up, I was told the matter is still investigated.

Capitec does not treat their clients with respect. I have already started taking my business away from Capitec.