Cash Send Issue with Capitec

I'm writing to express my frustration with the service I received from Capitec. On 27-03-2025, I sent cash to myself via the Cash Send feature, but the ATM was unable to dispense the cash at the time.

However, the cash was later dispensed at 20:57. When I checked my Capitec app, it showed that the Cash Send had been redeemed, despite the fact that I was both the sender and the recipient.

I have tried to contact Capitec's customer service, but they informed me that they cannot assist me because the money was dispensed, Nomhle the consultant told me to got to small claims or the police station . I am concerned about the security and reliability of Capitec's Cash Send feature.

I would like Capitec to investigate this incident, correct the error on my account, and provide assurance that measures will be taken to prevent similar incidents in the future.