CASH SEND ISSUE

On the 29th my mother made a cash send to someone and sent those details to that person. somehow that cash send was withdrawn in Addo and she is in Alice and the person she sent it to is in CPT. What makes no sense is how does it get withdrawn in Addo and the person is in CPT. When the person in CPT went to withdraw it states that it was withdrawn in Addo. Called them with my mother on the line and that is the only information we could get was the place of withdrawal. That money was needed as a matter of urgency and their customer agents are non-chelant and