Cash send I did not redeem!

I created a cash send on my app(24 Jan 2026) when I went to the ATM to withdraw the ATM kept on saying processing no money was dispesend just a slip that said error occurred,subsequently when I went to my app to check the the cash send it says redeemed when in fact I did not receive the money.Ive tried since morning to find out what happened to my money but to no avail the 1st agent Lady I had made a call to on my app said she will investigate and send me a reference number but that has not happened! Please treat this urgent because r2500 is a lot of money and this is the 1st problem I've encountered with Capitec I've been banking with you for so many years! HeaderEmail Good Day

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--------------- Original Message --------------- From: ***

Sent: 2026/01/25, 04:20

To: ***

Subject: RE: Re: The cash send I did not redeem.Makhosazana Mhlophe(***)

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I created a cash send on my app(24 Jan 2026) when I went to the ATM to withdraw the ATM kept on saying processing no money was dispesend just a slip that said error occurred,subsequently when I went to my app to check the the cash send it says redeemed when in fact I did not receive the money.Ive tried since morning to find out what happened to my money but to no avail the 1st agent Lady I had made a call to on my app said she will investigate and send me a reference number but that has not happened! Please treat this urgent because r2500 is a lot of money and this is the 1st problem I've encountered with Capitec I've been banking with you for so many years!I want my money plz I did not redeem the cash send.