Cash send *****

Capetic seems to be encouraging **********. I went to get a new card from Capetic Daveyton. Two weeks later I lost money from my account. On the 13th/08/2021, I called Capetic bank to let them know that I lost an amount of R3000 from my bank through Cashsend. They gave me details of the cashsend and it was withdrawn at Sesfikile Capetic Daveyton, what a coincidence!! they requested I go to the branch and request help and a footage. I went to the branch, I received a horrible experience from the manager Maureen, she barely listened to me and immediately left me to answer her private call and told me they don’t have cameras. I was left shocked, the teller requested I go to the police station and write an affidavit, I did as told and brought it back. They said I must go back and open a case, they want a case number, I did as told and submitted everything requested. I was meant to receive feedback 7 days after but 3 days later they called me and told me that my request was decline because I reported the matter too late. Too late for what exactly? !!!!! I want my money!!! Case number ***3. Is never to late to ***** but to late to help..