Cash Send/ Bank Card

Really disappointed in this bank, I actually left it and came right back only to be so disappointed. On Saturday 27 September, I sent my husband to urgently get me cash as I was at an event with my kids. My bank card just would not work and this was not the first time. I then did a cash send instead of R300. My husband drew the cash send and only received a R100. At the time the branch was already closed, I used the in app call service and got no help at all instead the lady I spoke to sounded as if she did not want to assist me, she kept putting me on hold to just repeat the same thing over again and told me that the 300 had been redeemed. She was able to tell me at which ATM but could not help me further. This is the second time Capitec done this and this always happens when I urgently needed the money. Definitely moving banks as soon as possible because who knows I can be stranded and Capitec decides to take your money and still treat you as if you would waist your own time to call and lies about your money being taken.