nK
nomonde K
1 reviews | Active since Jul 2020
13 Jul 2020, 15:21
Cash send
I make cash on the 8 of July tried to withdraw the next day. Voucher irredeemable . I went to branch same day got a reference number . Today I contacted the customer care and they said they have a backlog of work at the moment there is no feedback on my query. Poor service I want my money back
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
13 Jul 2020, 16:05I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply13 Jul 2020, 16:05
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
nK
nomonde K's updateReviewer Update
16 Jul 2020, 09:37Good day
Thank you my matter has been resolved. I got my money back.
Thank you my matter has been resolved. I got my money back.
nK
nomonde K's update16 Jul 2020, 09:37
Reviewer Update
Good day
Thank you my matter has been resolved. I got my money back.
Thank you my matter has been resolved. I got my money back.
Capitec Bank's replyOfficial
20 Jul 2020, 17:08Good day Ms Khuzwayo
As discussed telephonically, I confirm the matter has been dealt with.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply20 Jul 2020, 17:08
Official
Good day Ms Khuzwayo
As discussed telephonically, I confirm the matter has been dealt with.
Kind regards
Complaint Management
Capitec Bank