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jC
johan C

1 reviews | Active since Apr 2018

30 Sept 2019, 14:27

Cash send application

Capitec Bank

On the 29 August 2019 , the amount of R300 were send using your Capitec Bank application , the cash send option were used.

After a month the cash was unredeemed and according to the information on my Capitec Bank application the amount of R300 were refunded on the 28 September 2019 .

To my surprise the amount of R 300 does not reflect on my saving account.

I did sent a e-mail to customer service but no reply from Capitec Bank

Question How many days does it take to credit my saving acount with R300 ?

Question 2 If a Cash send transaction remained unredeemed from 29 August until 28 September 2019 , what happens to the money ?

Question 3 How long does it take Capitec Bank employees to answer an e-mail ?

The reference number C *** Date send : 29 August 2019 Status : Refunded Amount reversed : R300 To account : Savings

Thank you for your time and consideration

Respectfully yours Mr Coetzee

***

Pretoria Gauteng South Africa

0
Replies (5)
jC
johan C's update30 Sept 2019, 14:51
Reviewer Update
It was easy to open a savings account with Capitec Bank .

It only took a few minutes to open the account at the branch in Pta Bouginville centre.

The staff was eager and willing to open my savings acount , to my surprise it took a short while to activate the online banking application .

The only problem with Capitec Bank is the Cash send option. If the transaction remain unredeemed for a month , then you will struggle to get your money back. Even if the transaction was reversed , the money will not reflect in the customer account.

At the branch and with online banking service is 5 star but with regret the cash send is a 3 star.

Not easy to get your money back..

As for e-mail the client care service is slow to respond and not eager to resolve technical issues.

The moral of the story is , if your money is lost in Cyber Space , you will never get it back.

I have learned a vallueable lesson in banking , dont use Cash Send.

Respectfully yours
Mr JC Coetzee

Pretoria
Gauteng
South Africa
jC
johan C's update30 Sept 2019, 16:31
Reviewer Update
I have send 2 e-mails to Capitec Bank client service and no reply.
Is there any other way to contact Capitec Bank.

It would be nice to hear from Head Office .

I am sure somebody could resolve the issue ...

I have check my Capitec Bank money management online banking application but the R300 does not reflect on my saving account . Despite the fact that the transaction was reversed , because the cash send was unredeemed for a month.

I will try again tommorow , maybe if I phone the customer number somebody will assist me.

Other wise I must visit Capitec Bank Bouginville branch in Pta and ask the friendly staff to assist me.

With a reference number its easy for the staff at Capitec Bank to trace the money..

After all funds dont just disapear..

Respectfully yours
Mr JC Coetzee.

Pretoria
Gauteng
South Africa

30 September 2019


jC
johan C's update30 Sept 2019, 18:39
Reviewer Update
Thank you

Capitec Bank
I would like to thank thank the staff at Client Care for resolving the issue about the R 300 cash send refund. At 18:30 the amount of R300 reflected on my saving account.

All is in order . At least the money is now save in my account .

Respectfully yours
Mr JC Coetzee

Pretoria
Gauteng
South Africa

30 September 2019
jC
johan C's update30 Sept 2019, 18:43
Reviewer Update
Thank you for those who work at Capitec Bank and Hello peter for your help.

Dispute is sorted out and the case is closed..

Respectfully yours
Mr JC Coetzee
Capitec Bank
Capitec Bank's reply01 Oct 2019, 14:23
Official
I sincerely apologise for the inconveniences caused to you. We are glad that the matter has been corrected and resolved. 

Kind regards
Capitec Bank