TK
Thembelihle K
1 reviews | Active since Oct 2024
05 Oct 2024, 13:32
Cash send
I sent cash send of 3000 on the 1st October when I try to redeem the money no money status says pending I went to the branch bridgecity kwamashu the escalated the matter they say I must wait 24 hours from wensday till surtuday no money curnobia branch also can't help me Pam branch manager is also not helping at the moments guys pls be aware of capitec I'm so frustrated
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Capitec Bank's replyOfficial
05 Oct 2024, 14:12Hi Thembelihle, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Capitec Bank's reply05 Oct 2024, 14:12
Official
Hi Thembelihle, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
TK
Thembelihle K's updateReviewer Update
05 Oct 2024, 20:40I don't think this matter can take 5 days to be resolved your staff is giving me different versions some they telling me 24 hours ,some 3 working days I've visited 3 branches already but my issue is not solved what type of bank is failing to resolve an issue of 3000,how can we trust capitec again if it's doing like this I'm very angry as I'm spending more money to travel to the bank Instead of getting my money
TK
Thembelihle K's update05 Oct 2024, 20:40
Reviewer Update
I don't think this matter can take 5 days to be resolved your staff is giving me different versions some they telling me 24 hours ,some 3 working days I've visited 3 branches already but my issue is not solved what type of bank is failing to resolve an issue of 3000,how can we trust capitec again if it's doing like this I'm very angry as I'm spending more money to travel to the bank Instead of getting my money