CASH SEND

I am so disappointed with capitec. o the 2nd of July i performed a cash send for my mother, she tried to draw the money at a capitec branch in primrose and it declined i immediately called the call centre and thats when they notified me they were having a problem. i have been up and down to the branch at eastgate ever since then to resolve the mater and nothing has been done, all they say is there is a problem and dont come back to me ever if i dont call or visit the branch i dont get feed back, i feel like i will never get my money. on my app it shows redeemed but the funds were not redeemed, it is now becoming really frustrating.