Cash send

I was ****** and they forced me to open my banking app, a cash send was made. I called the call center so that they can put a hold on the cash send, 01-02-2026. 02-01-2026 I went to the bank to release the cash send, the consultant forwarded the email/ incident to the ***** Dep. they promise to give a feedback on that day.I went there on my lunch time and there was no update. 03-03-2026 I went to the same person still there was no update!! 04-03-2026 I called the ***** depart. and they mentioned there was no case related to my profile. and the lady logged the case. So! all along I was waiting on absolutely nothing. I am the one that called to report the ***** but now I have to run in circles to get my money!

AGAIN I'm not happy with your service because no one is putting an effort at all. If that cash send gets release and the ******s! manage to withdraw it, It is on YOU, Because I want the hold to be removed while I'm closer the ATM so that I can withdraw it immediately.

I do not have a smart phone! my new number *** or My email address. 5 full days without getting an update is upsetting!