Cash recycler deposit not reflecting

Today marks day 12 without getting my money from capitec bank. On the 18th of November 2024 mom tried depositing my money to my account after the machine took the money it gave an error. She went inside the branch and they logged a complaint that was completed on the 26th of November 2024. They were supposed to credit money to my account on that day but they did not. On Thursday mom went to the branch again to ask and she was told the person "forgot" to credit money on my account. They sent them an email and was promised it will be fixed. On Friday morning I called the customer service. I was asked to log in my account and they saw I did not get the money and told me it will be fixed during the day. It was not fixed as the money is still not in my account. Today I called again and I am told they are not working I should call on Monday. They were working on Thursday and Friday but they did nothing. We are spending so much money now trying to get my money from capitec and it's tiring