Cash Recycler Deposit not reflecting

ATM CASH DEPOSIT NOT REFLECTING I ask for assistance at the bank to deposit money at the Atm Saturday in Tygervalley, 14/12/2024. Something went wrong with the Cash Recycler so the Deposit did not reflect. The girl that assist me gave me a number to wait in the queue to be helped. I was told it takes 48hrs but still not resolved. I went into the bank again yesterday, 17/12/2024 for any answers but they only said its escalated and the bank people cant assist and I just need to wait. Its 4 days later and still waiting on any response and I need the funds. Its not my fault that Capitec atm is not working. The lady assisted me logging the call said the atm is a problem and they just should close the atm but its still not closed. How can the atm take your money and you cant do anything to get your money???

I just want to be refunded!!!

Capitec Bank Assistant Cash Recycler Deposit not reflecting, 14/12/2024, In Progress

*** Specialist Team: Cash Disputes

Your incident has been assigned to one of our agents and is actively being investigated. You can expect communication of the next steps soon.

4 days later and no money!!! How can this be possible that you just have to wait with no money???