CASH DEPOST NOT IN MY ACCOUNT

the worst i got from Capitec bank mall of Tembisa went in to report an incident that i deposited 600 on my account the atm confirmed my details and amount and i said done the ATM did not issue any receipt when I check my account the money is not there i then check the ATM is said offline i then went to report via what's app and later went in to the branch next to FNB to report it was logged got incident number and i was advised 24hrs after 24hrs i followed up as i did not get any feedback i was then told there is no money in their device then won't pay i said but there's camera's in your ATM consultant said i must go ask for camera's at the branch incident number is. I ADVISED AGENT THE ATM I SUED WAS NEXT TO SHOPRITE LIQOUR SHE SAIS WE CAN'T HELP YOU WORSE BANK EVER IT GOES TO SHOW CHEAPER IS NOT ALWAYS THE BEST ONE RATHER PAY FNB CHARGES AND GET THE SERVICE THAT WAS MY LAST R600