JP
Jonathan P

1 reviews | Active since Sept 2013

03 Apr 2018, 16:01

Cash deposits not available in Polokwane

I am very disappointing with Capitec's service offering in Polokwane. I wanted to make a cash deposit on 3 April but could not due to the service not being available.

I started at the Cycad branch, then went to Savannah branch, then Mall of the North ATM and then Mall of the north branch. I could not do ATM deposits or branch deposits and would not want to do it in branch as the fee will be more than R500 more. I got Sarah's number from the branch who indicated that she manages the region, who I then called.

She referred me back the Cycad branch but after 30 minutes there they could still not assist me and all are putting the blame on G4S.

I am not a G4S client, I am a Capitec client who could not succeed in one the basic services my bank is supposed to offer me.

I have till now, not been able to make the deposit due to this problem and it is 16:00 in the afternoon of a normal business day.

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Apr 2018, 08:51
Official

I acknowledge your posting, and have referred it to Kadiatou Diallo for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank