Cash Deposits complain

I went to GREAT NORTH PLAZA @Capitec Bank ATM in Musina on 5th May 2019 ( Sunday) late at around 19H40 to deposit cash money at an amount of R2500. While i am in the front of an ATM screen, i pressed the option for deposit the ATM slot to insert money opened, i inserted money inside the slot and the ATM slot closed starting to count the money for more than one minute and while waiting for another 2minutes for processing thats when the ATM got jammed and start to display loading on the screen, the restarting desplayed on the screen and after some few seconds screen display those option which normally appears when starting to choose option in the first place, but with the option of deposits out of oder.

I waited for about 5minutes to verify what would happen therafter but nothing shows up, only the ATM displaying its functions with no deposits sign.

I called Capitec call centre ***and explained my situation as it is (above explanation) an agent assisted me very well and explained to me said He is seeing an error on the same ATM i was using but the problem is He can not assist me further since his system cant allow him to persue further with my situation . So i must wait for 48 hours for my money to be cleared to my account and was given a REFERENCE NO. ********** 3

After 48hours i called doing follow up with my Ref No. Assisted by Siskia Jacobs telling me they are busy with my complain and promised me evrything will be done by friday waited till nothing shows up.

On Sunday 12th May 2019 called again with no solution till a got an sms saying my complain has been disputed they did not see any errors.