1 reviews | Active since Sept 2017
Cash Deposit Swallowed Without Any Notification
Someone please explain to me if I am overreacting or not...
This morning (02/01/2023) just after 09h00,I deposited R8k+ st an ATM in Woodmead Retail Park. The ATM screen read "Transaction Cancelled", and spat out my business card.
Went immediately into the branch so that they could assist me. We sat on the line until 11h00 only to be told the matter takes 7-14 days to be investigated and resolved.
The thing that comes to mind is, what happens to my bills for the 7-14 days that Capitec thinks is a good enough timeline to resolve a matter such as mine?
Is there no batch close on each end of business to see how much was in excess to what Capitec has records for?
For a matter that I have nothing to do with, this whole thing is nonsensical! That's Capitec's ATM not mine. You just need to release my money and fix the error on your end.
And dare I see one response saying "we have escalated your query and have given feedback..." The matter here is 7-14 days, which is totally unacceptable.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
You know what that does to a small business? To a person with bills? I'm sure you don't because the 7-14 days speaks volumes to the fact. Anyway, thanks Capitec for being the reason my business will not operate normally this weekend, and to interest on bills that would have been paid on time had YOUR MACHINE, not mine, operated as it should have.
Maybe it's time to bring back tellers into the banking system as this is clearly not working when issues like these arise!
You know what that does to a small business? To a person with bills? I'm sure you don't because the 7-14 days speaks volumes to the fact. Anyway, thanks Capitec for being the reason my business will not operate normally this weekend, and to interest on bills that would have been paid on time had YOUR MACHINE, not mine, operated as it should have.
Maybe it's time to bring back tellers into the banking system as this is clearly not working when issues like these arise!