cash deposit problem

On 26 August 2023 I made a deposit at the Mountain Mill Mall branch at the one atm. The atm showed a message deposit unsuccessfull and my card came out at this point. I already called one of the capitec staff and he issued me a ticket to speak to a consultant. The consultant logged a complaint and informed me the problem will be solved within a few hours. Today is the 4th of September 2023 and I just spoke to costumer care but no one can give me a clear answer. I only have a reference number. I am quite frustrated seeing that a big part of my salary is gone or not available. Not one of the staff in the branch can assist me in any way, not even the manager. How must I pay my bills now.