Cash deposit problem

I'm complaining about capitec on Monday I made a deposit at Carlton center capitec for R1500 to landlord for rent then there was load shedding the machine went off and on again I didn't get any receipt nothing what so ever I went inside to complain I hey lodge it with their call center I was given a reference number and a promise that theoney will be in the account within 24hour as i type this there is no sign of my money n they are telling me that they are investigating the matter now I'm being invicted from where I'm staying because of this hello Peter please intervene in begging you please