Cash deposit not reflecting

I made a cash deposit of over 1k yesterday and the ATM just processed the request, then told me it's cancelled and then said thank you for using the ATM. I immediately reported the incident and was advised 24 hours. I'm still being told 24 hours and now 48 hours. I don't think anyone in this business realize the urgency of this matter as I need my money to reflect immediately as it needs to be paid for something else. Can I have this sorted now please.