EB
Eunice B

1 reviews | Active since Jan 2016

17 Jan 2016, 15:34

CASH DEPOSIT MACHINE ERROR

OMG!!!VERY *********** BANK DOES NOT CARE ABOUT ITS CUSTOMERS MONEY !!!I AM ONE VERY ANNOYED CUSTOMER I REGRET EVEN OPENING ACCOUNT WITH THEM.Capitec really needs to up its game they are the worst their staff are just trophy staff waste peoples time. All the say is they don't know they really need training. I deposited cash on the 24th dec 2015 the ATM gave incorrect amount on slip which means I was a couple of thousands down the machine miscalculated my cash went into the bank all they could say is call this number and it take 24hrs to sort this issue.I have made so many calls and physical visits to the bank but no one seems to know who will sort this and when I will get my money they first said 24hrs then 48hrs then 7days then I should wait for feedback OMG!!!WHAT THE f...UK. they are the WORST BANK EVER NEVER EVER OPEN AN ACCOUNT WITH CAPITEC THEY have no customer service ITS BETTER DOING STOKVEL THAN THIS NONSENSE BANK.

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Replies (1)
Capitec Bank
Capitec Bank's reply19 Jan 2016, 09:03
Official
Hello UniceB,

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Megan Martin will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Complaint Management
Capitec Bank