Cash deposit does not reflect

I tried to make a deposit on one of the Capitec atm's. The ATM immediately switched off and went "Out of Service". I immediately called one of the bank consultants while I was standing in front of that ATM, she just said "go inside they complete the deposit for you on the system". I went in case was logged and reference number shared however there hasn't been any progress. This was on Monday the 11th November 2024 till this date that issue is still being investigated and even the what's app number theyvl shared where I can track my incident is not helpful because everytime I try to track, they keep saying the matter will be resolved soon. I called the customer service, the consultant also told me that there's nothing that can be done. Does this mean I'll have to wait for them to investigate the matter for as long as they want and only credit my money whenever they want to? I need to use that money I can't wait for them, and it's a lot cause the reason for that deposit was to use the money so now I can't do what I wanted to do which is an inconvenience on my side.

It's not fair that they can't trust me as their client to refund me and only take that money back once they have resolved the matter but I have to trust them with my money and my salary. The R4600.00 can be credited to my account so I can do what I need to use it for and take the money once the investigation is done. I'm not happy with Capitec bank anymore and since they have a lot of customers the service has dropped.