AM
Annette M
1 reviews | Active since Sept 2011
01 May 2015, 15:55
Cash card expiry date
Good day, <br> Went to Cresta to shop at Price Home and was there informed that my cash card was declined because it expired!!! <br> They have my cel no and my e-mail. I use Internet banking on a regular basis They could have notified me !!! <br> I tried to withdraw money but the bank was closed and at their ATM the same happened. I phoned the Call Centre and was informed that I can go tomorrow 2/5/2015 to collect a new card ..... really...<br> If this is the way they want to do business they do not deserve any clients.<br> How can Capitec do that without communication ? IT IS MY MONEY - AND THEY DECLINE TO RELEASE MY MONEY TO ME .. <br> THE BANK WAS NEGLIGENT AND SHAMED ME IN PUBLIC <br> I
Helpful (0)
Replies (1)0
Replies (1)Capitec Bank's replyOfficial
04 May 2015, 08:25Hello millerconnected,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Capitec Bank's reply04 May 2015, 08:25
Official
Hello millerconnected,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
