***** case with was supported with poor customer service

I am writing this review with great disappointment and sadness for poor service received from Capitec Bank. Am disappointed because the service you provided was not satisfactory. Incident number : *** Me and my wife bought clothing online on the 26 of June. then we later found out that it was *****. We opened a ***** case with Capitec,*** and they advised that they are investigating they will come back to us in 7-14 working days. it has been over 2 mouths with no support or feedback from Capitec and we have been calling in every 2 todays to follow up our case they keep on saying, they are escalating to management for intervention. We also made means to reach out to Capitec on WhatsApp, were we experienced poor service, with lack of emotional intelligence. I deeply angry with Capitec bank and their customer service team. I wouldn’t recommend anyone who values their money to trust Capitec with their finances, as it is not safe, and the team is not trustworthy. My next step is to approach the National Financial Ombud Scheme (NFO) for support and assistance, as am not getting support and help from Capitec back .