***** Case Reported but No Feedback from Capitec Bank

I would like to express my concern regarding the handling of a ***** case reported to Capitec Bank.

On 20 December 2025, I made a payment of R4,050.00 to an individual on social media who claimed to be selling an iPhone 12 Pro Max (128GB). After making the payment and sending proof of payment, the seller confirmed receipt and promised same-day delivery via courier. Unfortunately, the delivery never happened and it later became clear that this was a ****.

I immediately contacted Capitec Bank on the same day to report the incident, and a ***** case was opened digitally. The following day, on 21 December 2025, I also opened a ***** case at my nearest police station. All requested documentation, including proof of payment, was submitted to the Capitec ***** department for investigation.

However, despite my cooperation and submission of all required documents, I have not received proper feedback or updates regarding the progress or outcome of the investigation to date. As a customer, this lack of communication is very concerning.

I kindly request Capitec Bank to provide clear feedback on the status of the investigation and advise whether any steps have been taken to recover the funds or address the account involved in the *****ulent transaction.