***** case not properly followed

I was ***** by the lady[Lunika] in joburg who is using the same bank as mine. I chat with capitec on WhatsApp to let them know of my situation. I followed everything I was guided to do..from opening a case and trying to get hold of the lady..she agreed to pay back the money once the account is unblocked

Later, capitec send me an email saying they closed the case. How on earth would they- but I haven't got my money back. The lady agreed to pay and she was told it will only be blocked for 3 days and afterwards she will continue using as if she didn't ***** me.

I feel capitec failed me and no proper followup was made