Case no: ***0: funds ****** from my captiec accounnt!

On the 26th Oct, I was at a STD bank and my card was detained and money withdrawn, I tried to check on my phone's banking app why it has said declined about 4 times. I AM UNTERLY DISGUSTED IN YOUR SERVICE, AND. I WAS STRANDED AND COULD NOT GET TO MY SON, either who was waiting for me. I stoped my card on the app, as out a out R 245 rand plus withdrawal fees, I Chose to Bank with Captiec, I except all my money refunded and another think your staff in Cape town are heartless, no compassion and Rude!! 💯 Who employes people like that..? , IF YOU NEED SOMEONE TO DO YOUR RECRUITMENT, HIRE ME. I HAVE A CASE NO for the incedant: (***0) AND WAS told it would take 8 days to investigate. The kind lady at flora gave me another Ref (***8) Pabi is her name, I TAKE IT MY CASE HAS A VALUED CUSTOMER INVESTIGATION NUMBER AS PER THE ABOVE... 1.Provide me with the details of the person who decided my case is closed. I just got an email. From client services. your don't just go around saying the case is closed. 2. I expect my money back it is your loss not mine. 3. If I don't get a call or feedback,I promise I will escalate this to the highest level. 4. I will tell every Capitec client to leave, you offer nothing but take and ***** from your clients, I shouldn't be asking for my money it should be done. This is ************** and a disgrace to me. Case no: I AM EXPECTING MY MONEY BACK, MAKE A DECISION, AND ENSURE YOUR CUSTOMER COMES FIRST. I WILL. NOT TAKE THIS LIGHTLY.... UNDERSTOOD