*********** ***** CASE MANAGEMENT

Unfortunately for me l was ****med more than R40000 by a person using the external bank. I then reached out to the external bank and they they advised that I should report it with my bank which is Capitec. I did so and a case was opened. There was no communication from them for 5 consecutive days, after they finally communicated they said the external bank asked for SAPS case number and I submitted it, even before submitting l got an email that the case has been closed l decided to contact them for inquiry and their agent said it must have been a system error. I waited for days without any communication from them maybe more than a week. I only discovered that the case has been closed after calling them and there was no communication or whatsoever to advise me as their client on how l could further escalate the matter. They were very *********** with my case.