***** Case Incident

On the morning of July 27, 2023, at approximately 09:15 AM, I found myself in a distressing incident involving a hijacking and hostage situation. The perpetrators not only took possession of my vehicle but also held me captive in their vehicle for approximately 3 hours transporting me to a different location.

During this incident, they forcibly gained access to my mobile phone and extracted my bank card from my wallet. I was subsequently threatened with violence, with the threat of being shot, if I did not comply with their demands to unlock my phone and provide them with the necessary information to access my banking account.

In response to this unfortunate situation, I promptly reported the incident as a case of ***** submitting an affidavit on the 31 July 2023. Seeking clarity on the progress of the investigation, I visited one of the Capitec branches. Regrettably, on 24 August 2024 the feedback I received from the bank's ***** division via a staff member at one of their branches indicated that it was perceived that I had willingly and voluntarily shared the pertinent details with my captors, leading to the conclusion that I would not be eligible for a refund.

It is deplorable and reprehensible how the bank has handled this matter clearly professionalism and client service and for that matter their reputation is irrelevant.

While this was posted on Hello Peter on 28 August 2023 there is yet no feedback. It has now become clear that one's life is irrelevant and insignificant regardless of the fact one's life is in danger