***** Case from Hell.

My account was recently flagged for ***** because of one transaction.

I provided all the documentation that was requested for from Capitec in order to clear my case. I was then given a reference number ***9/ 500Of00000f84q4IAA. I then reached out to Capitec many times to get an update regarding this and i never got any information back from Capitec. On the 30th July 2025, I reached out to Capitec again. I chatted with a Vuyiseka N, who forwarded me the following: "The communication was sent to the external Bank. Funds will be released to our client on the last day 30/07/2025 with no further Commnication and Capitec Bank will not be liable for any losses incurred. Therefore, we are still waiting for the external Bank. Today is the 13th August. CAPITEC Has not contacted me at all. I have no clue what is happening. On the 31st i reached out and i was left on hold for more than 25 minutes. The person got my information wrong and said that he was getting my stuff sorted with his manager. I am yet to hear from the so-called manager.

I do not know what the issue is and i no longer have the patience to reach out to Capitec over the same old story. You need to figure yourselves out and sort out my issue.

This is the LIST of Agents who have not had an idea on what to do and failed to assist me / rather they wasted my time:

Ziya - 30 July 2025 (Said i was transferred to the wrong dept, yet they were chatting to me on the ***** line) Lindelani - 31st July 2025 (Kept me on hold forever) Zikhona MB - 8th August 2025 (told me to email capitec *****) Zanele - 13 August 2025 (Decided to leave or disconnect the chat)