***** case failure to investigate and assist

We managed to log a *****ulent claim with their ***** department. After the ordeal my daughter went through, being a scholar still. Waisted airtime for over an hour back and forth.

Her phone was ******. That was stopped and blocked. However, they still managed to hack into her phone. Then into her banking app on her phone and managed to ***** her money. Now the feedback is that unfortunately nothing was recovered as it was reported to late?????? Late as we had no idea they hacked her banking application! We gave the affidavit with the case number. No investigations were done. NO ATM footage viewed, just a sorry the funds were utilized already. When trying to follow up on how they came to that decision I was transferred from pillar to post - and the cherry on the cake the number they transferred me to was not in service as I now have to log a complaint with their complaints department. They stole the money and I know coming from a banking background this can be refunded. It was not negligent, and we had the bank card. Your app is easily hackable then.

Please can someone higher up contact me urgently via my Cell number.