TN
Thandiwe N

1 reviews | Active since May 2021

03 May 2021, 16:20

CASE CLOSED BUT FUNDS STILL ON HOLD

On the 22nd of April the bank placed a hold on my funds without notifying me of calling me as their client to ask me the event of Things. Apparently my account was placed on Hold because someone lodged a complain against it.

What happened is that on the 20th my boyfriend asked me for my banking details and I sent them to him without asking questions. A few min later I received money into my account which then later that day was withdrawn by my boyfriend saying the money was for a business transaction.

On the 22nd my personal money was put on Hold and was told to submit proof that my boyfriend was the one responsible for the money deposited on the 20th and proof that the money in the banks custody was not received **********ly. I then submitted whatsapp conversations between me and my boyfriend and proof of where the money in their current possession is from as well as an Affidavit. The bank closed the case but my money is still on Hold and I'm being told to call the complaint and I can't because I was not the one they spoke to directly I don't have Their numbers and my boyfriend is passing Treats at me. why can't the bank ask the complaint to submit proof of who they spoke and try and help me resolve this matter. I HAVE all the proof to show I had no knowledge of this transactions my Bank account was just used, The bank and complaint should help me get my boyfriend arrested instead of punishing me. The bank is the only one benefiting from this by holding my funds.

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Replies (5)
TN
Thandiwe N's update03 May 2021, 16:36
Reviewer Update
The bank has also Gone ahead to hold funds i sent to my landlord for rent, I paid Her from my money why is she being dragged into this?
Capitec Bank
Capitec Bank's reply03 May 2021, 16:57
Official
Good day Thandiwe 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

TN
Thandiwe N's update03 May 2021, 18:34
Reviewer Update
will be waiting for the communication, and hope this can be dealt with fairly, I agree both me and the depositor are at fault but the funds on Hold are not from the complaint but my accommodation and must be paid into my school account. I am willing to do everything possible to help the complaint get the person that took Their money.
TN
Thandiwe N's update05 May 2021, 20:06
Reviewer Update
Good evening, I am still waiting for the bank to get back to me this matter is urgent.
Capitec Bank
Capitec Bank's reply19 May 2021, 14:03
Official
Good day Thandiwe 

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank