1 reviews | Active since May 2021
CASE CLOSED BUT FUNDS STILL ON HOLD
On the 22nd of April the bank placed a hold on my funds without notifying me of calling me as their client to ask me the event of Things. Apparently my account was placed on Hold because someone lodged a complain against it.
What happened is that on the 20th my boyfriend asked me for my banking details and I sent them to him without asking questions. A few min later I received money into my account which then later that day was withdrawn by my boyfriend saying the money was for a business transaction.
On the 22nd my personal money was put on Hold and was told to submit proof that my boyfriend was the one responsible for the money deposited on the 20th and proof that the money in the banks custody was not received **********ly. I then submitted whatsapp conversations between me and my boyfriend and proof of where the money in their current possession is from as well as an Affidavit. The bank closed the case but my money is still on Hold and I'm being told to call the complaint and I can't because I was not the one they spoke to directly I don't have Their numbers and my boyfriend is passing Treats at me. why can't the bank ask the complaint to submit proof of who they spoke and try and help me resolve this matter. I HAVE all the proof to show I had no knowledge of this transactions my Bank account was just used, The bank and complaint should help me get my boyfriend arrested instead of punishing me. The bank is the only one benefiting from this by holding my funds.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
