Case ***6

> How can it possibly be considered the client's fault when your system was breached and the Nova system performed unauthorized transactions?

> I am formally lodging this complaint with the National Financial Ombud Scheme (NFO). I have been a loyal Capitec client for many years and I am appalled by both the level of service and the outcome of this case.

> Furthermore, I wish to place on record that a teller at your Kerk Branch advised me to simply wait for this issue to happen again, after I had already reported that my funds were repeatedly disappearing.