***** case

On 24/6 I supp**** Capitec ***** department with Affidavit and SAPS case number for *****ulent activity on my account, reported on 23/6. I personally called and spoke to the ***** department and the consultant told me the "investigation" will take 21 days to complete. Yesterday afternoon, I received an SMS from Capitec with a different reference number, requesting the docs I already provided a week earlier, and when I wanted to check the exact date and time that I sent the docs, before calling the ***** department, I saw there was an email from them informing me that my case was closed. This email was timed minutes after receiving the SMS. I am utterly disappointed in Capitec because now I wonder if they really attended to my case or am I just another statistic in our country where ***** has become the norm and our banks are not treating it as the syndicated crime that it clearly is!!!