***** CASE

I was ****** a phone on the 27th of July. I visited the Watergate branch in Mitchells Plain on the 30th to have my account looked at , asked for advice and asked that they close my account as the phone is not in my possession. They failed to close it and the *****ster had access to my apple pay.

On the 02.08.2024 morning I went again to get a statement as I still did not have a phone and I was baffled by what I saw .About 10k has been taken in transactions made from the 30th July - 2nd August .A case ***8 was opened by the ***** team but was closed again .An investigator Mamello confirmed that the transactions were made using my virtual card not the physical one.This should be enough evidence .

To me this does not make sense, because I had the incident of losing my phone reported but my account was not looked after .It was only when I went the 2nd time when my account was locked but I had lost the money by then.Capitec failed me and I want my money back.