Careful of making transfers on Capitec your funds can go missing without a trace

Hello Peter, My name is Thapelo Motlhamme a Capitec bank customer for more than 10 years. Monday morning I transferred R370 from my Capitec account to my Standard bank account with immediate payment the money hasn’t reflected to my account till today I called Standard bank they said they can’t trace the funds because the transfer was never made from their bank account I should call Capitec to trace the funds which is fear. I called Capitec and explained my problem the consultant told me to hold his still checking after few seconds he hang up the call I tried to used WhatsApp chat the consultant told me the funds was released from Capitec he can send me proof of payment then I told him I don’t want proof of payment I want my money am not the bank and don’t know how their system works how come the money disappears on air just like that and Capitec can’t see where the money is that means Capitec is useless. I told him am going to write review on Hellopeter and am gonna take them to Ombudsman again because is not the first time they give me problems that’s were he said he will fill a case of missing funds I told him this is not the first time it happened again long before but I didn’t report it cz it was only R100. I want my money am sick and tired of Capitec ****ming my money so simple I work hard to earn that more.