PJ
Philippus J
1 reviews | Active since Feb 2020
11 May 2020, 14:27
Care to assist me, ClientCare?
On 29 April I sent an email to *** asking them to assist me with my banking app. I keep on getting an error when trying to transfer money to my EasyEquities account.
Today, 11 May, is the first time I receive a reply. It would have been a lot better if it was helpful but unfortunately it was not. It only stated some generic message telling me to download and install their app.
(I guess the only reason I gave a two star rating instead of a one star is because I finally got a reply).
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
11 May 2020, 15:03I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply11 May 2020, 15:03
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
PJ
Philippus J's updateReviewer Update
11 May 2020, 16:12I just received a call from Capitec. Thank you, Nasley, for helping me clear up the issue.
PJ
Philippus J's update11 May 2020, 16:12
Reviewer Update
I just received a call from Capitec. Thank you, Nasley, for helping me clear up the issue.