1 reviews | Active since Feb 2015
<p>I am very irritated today regarding the inefficient service I received from the call centre.</p> <p>I was in your Trade Route Branch on 01/06/2016 to have all my online banking details activated and sat there for a very long time while the consultant battled to assist me.</p> <p>I called the call centre on 09/06/2016 to assist me in having my card registered to do online purchasers, it was all good to go and she will send me the link and activation pin, never happened and I do not have her name.</p> <p>Today 04/08/2016 I called the call centre again spoken to David Morris who is not even interested to assist me since I have been to a branch and was not assisted. Why should I take time off from my job and use my money when it is not my fault for your system error.</p> <p> </p> <p>Can I please have this matter resolved</p> <p> </p> <p> </p>
I acknowledge your posting, and have referred it to Zonke Sobekwa for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I acknowledge your posting, and have referred it to Zonke Sobekwa for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
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