Card *******

I bank with Capitec. My account was hacked and a payment went off, called them immediately so that they can reverse the payment as it reflects as a direct purchase but I never entered my pin nor did I click on the Pay selection meaning some got my banking info. The agent who helped me stopped my cards but yet my money can't be reversed. Still waiting for the supervisor to call me back as per agent. They are completely *********** to resolving a ***** case and surely not willing to even try to reverse the fund.I have never been so disappointed in any service provider as with them.