KM
Koena M
1 reviews | Active since Apr 2015
04 Apr 2020, 15:38
Card replacement fee
I am so angry about card replacement fee that was charged to me after the old card number and expiring date faded away on the previous card which I did last year November.I disputed the charge to the consultant (Mosa) who did not show any interest on my dispute.I had to go through with replacing the card as I needed the card number and expiring date in order for me to be able to do online transactions.Will I keep paying the card fee if the card number fade-away like on the previous card?I have been with capitec since 2007 but am willing to change banks if I do not get refund for this.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
06 Apr 2020, 09:45I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply06 Apr 2020, 09:45
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
07 Apr 2020, 12:12Good day Koena
As per our telephonic conversation, kindly note that the matter has been resolved.
Kind regards
Capitec Bank
As per our telephonic conversation, kindly note that the matter has been resolved.
Kind regards
Capitec Bank
Capitec Bank's reply07 Apr 2020, 12:12
Official
Good day Koena
As per our telephonic conversation, kindly note that the matter has been resolved.
Kind regards
Capitec Bank
As per our telephonic conversation, kindly note that the matter has been resolved.
Kind regards
Capitec Bank
KM
Koena M's updateReviewer Update
21 Apr 2020, 14:17Good day,
Thank you for everyone’s help in resolving my query.I really appreciate the prompt response from Thembi (Regional Manager) and Bafana (Branch Manager), I give you guys 10/10 and keep up with the great customer service.
Thank you for everyone’s help in resolving my query.I really appreciate the prompt response from Thembi (Regional Manager) and Bafana (Branch Manager), I give you guys 10/10 and keep up with the great customer service.
KM
Koena M's update21 Apr 2020, 14:17
Reviewer Update
Good day,
Thank you for everyone’s help in resolving my query.I really appreciate the prompt response from Thembi (Regional Manager) and Bafana (Branch Manager), I give you guys 10/10 and keep up with the great customer service.
Thank you for everyone’s help in resolving my query.I really appreciate the prompt response from Thembi (Regional Manager) and Bafana (Branch Manager), I give you guys 10/10 and keep up with the great customer service.