Card Replace

I went to Capitec (Brackenfell Old Paarl Rd) on 28th of Oct 2020 to renew my bank card.

The information (numbers) on the card had erased , this I believe is due to the weak material they have used to manufacture these cards, these cards are giving people problems. When I went there and showed them my card that had erased details on it, my card was then stopped and I was told to come back later as their system was not allowing the card replacement process, i had to draw money using the 'Money Send' on the Banking App, which i found it costly.

I went to the branch again on the 29th Oct. 2020, I was told i must come back after 3 working days as they still going to figure it out as why their system is blocking me to get a new card. This became costly again as I had to draw money using the Banking App.

I have used a lot of money and wasted a lot of time travelling back and forth to the Bank without being assisted.

I really do not understand why 1 has to go through this struggle with the Bank that they are Banking with, this has gotten to a point where I am considering changing to a different Bank with the hope of getting a much better service.