Card purchase *****

On the 8th of July, while I was checking my balance on the capitec app, I saw that an amount of R446,69 was deducted from my account. It was categorized as a recurring card purchase , which I know that about. I called their ***** line, the promised to refund me within 7- 14 working days, while they investigate. The days given have passed and I haven't been refunded. I tried calling for an update but I've been waiting tfor lo to speak with a consultant.