Card possibly sent to me which I did not order and do not want to help me with info

I have received a call from a courier company telling me they have my Capitec credit card that needs to be delivered to me. But I did not order one. I have phoned Capitec to confirm this and they were unable to provide me with any concrete information as to why the card was sent to me. They say they would not send me a card, yet in some special cases they send them. All I wanted to do was speak to someone who specialises in the matter to give me clarity not the preprogrammed blanket statements I was getting from customer support. I just want someone from the relevant department to confirm that a card was not sent to me. This is concerning, the company is a legitimate courier company but I do not want to meet them unnecessarily. I was referred from person to person for almost half an hour and eventually I just got the same recording that that I receive when I call to press numbers to get certain functions. This is horrible service. Surely someone should be able to definitively tell me whether a card was sent or not.