AJ
Andre J

1 reviews | Active since Jul 2011

05 Mar 2015, 11:05

Card not working

About a month ago my bank card stopped working at any speedpoint except Capitec machines. I called and was instructed that I must go into the branch and get a new card. At a cost of R40. I was not impressed as I have bank cards that are about 5 years old and still work, but had no choice. Now, after only two weeks, suddenly the new card does exactly the same. Now I have to take another day off work to go into a branch and get a replacement card. And how many weeks will that card last? At what cost??????

0
Replies (1)
Capitec Bank
Capitec Bank's reply05 Mar 2015, 12:59
Official
Hello Service Demand,

I acknowledge your posting, and have referred it to Randall Ramsden for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Bianca Pieterse
Complaint Administrator
Capitec Bank

Best regards,