Card not swiping

Hi there

I have a problem that seems like none of your branches are able to assist me with.I opened a capitec account last month and my card has been giving me problems ever since.It is not swiping in retail stores.I tried ton swipe at SHOPRITE,PICK N PAY,PEPSTORE AND WOOLWOTH.Im not even able to do cash backs.It a chip card,when i make a purchse,matchine will promp 'inser card'they do insert it and then immediately says 'swipe card'then wghen they swipe it ,it declines before i can even put in pin.It seems like the chip is not reading on EFT Matchines.I went to 3 different branches in PTA,vermulen,tramshed and church and all they say is that they dont see a problem.Im advised to open another card on my own cost which i find very unfair as this is not my problem,its a bank problem.

I now have to close my account because its useless for me to have a card that is not swiping,whats the use because now im forced to withdraw and carry all my salary to do shopping and pay bills.

Regards kagiso kgarosi